Refund Policy



Cash Payment

All payment received for products or services purchased from us are covered under the Vserve Refund policy. Main requirements

a) A valid physical or online receipt should be available at the time of requesting for a refund.
b) In case of tangible products bought the refund is subject to return of product in original packing with all requisite hardware and catalogues. The product should be in the same condition as was at the time of delivery along with the catalogues.
c) In case of any other intangible service has been rendered like extra early delivery cost or faster activation service a suitable refund after expense deduction would be given.



Online payment

a) The amount which would be refunded would be the same as received from the online Payment Gateway partner. Any deductions done before we receive the payment would be borne by the customer.
b) The rules for Tangible and intangible services remains the same as in the case of " 1) Cash Payment".
c) In case of dual payment complete documentary evidence of the dual payment would have to be provided in hard copy or via email.
       
a) No refund request would be entertained after installation.
b) In case the customer have not provided the mandatory documents as mandated by TRAI (GoI telecom body) for the activation of a Telecom connection this would be treated as breach of trust and no refund would be provided.
c) In case the customer does not reside at the address / or not available at the address for which the address proof is provided and hence leads to Address Verification (TRAI requirement) negative per the Telecom service provider we would not liable to provide any refund.
d) Any issue related to speed or network would have to followed up with the respective Telecom service provider. No refund request for the same would be entertained as such refund would have to provided by the service provider directly.